Sending & deliverability

Prepare your domain with SPF, DKIM and DMARC for the dedicated-sending rollout, register your brand for US SMS (A2P 10DLC), and connect a Gmail or Outlook mailbox — nothing sends until a channel is fully set up.

Sending & deliverability is where you prepare your channels: verify your email domain's DNS (SPF/DKIM/DMARC), record your US SMS brand registration, and connect a mailbox. Everything here is prep and safe — a channel only sends once fully configured, and nothing is sent on your behalf before then.

How do I verify my sending domain — and what does it do today?

Open Profile → Sending & deliverability and add your domain.
Finocket generates the exact SPF, DKIM and DMARC records to publish.
Add them at your DNS provider (GoDaddy, Cloudflare, wherever your domain lives), then tap Re-check DNS.
When all three verify, your domain is marked ready.

Being straight about what this does today: campaign email currently sends from Finocket's shared sender, and verifying your domain does not change the From address yet. Verification is preparation — it puts you at the front of the queue for the dedicated-sending rollout, so the day it ships your mail moves to your own domain with zero downtime. One guard is live now: if you've started a domain but not finished verifying, outreach email is held so nothing goes out half-configured.

What is A2P 10DLC and do I need it?

Only if you send SMS to US numbers. US carriers require businesses to register their brand and campaign (A2P 10DLC) before application-to-person SMS is delivered reliably. Record your brand details here; SMS to the US stays queued until a provider is configured and the registration is approved. Quiet hours are enforced, not just configured: every SMS is checked against the recipient's state and local time before sending — including the stricter Florida, Oklahoma and Washington windows — and out-of-window messages are held, never fired at midnight.

What about Indian SMS (DLT)?

India's equivalent gate is TRAI's DLT system: a registered sender ID and per-message template IDs, entered with your SMS provider key under Outreach sending. Until they're in place, Indian SMS stays queued rather than being sent unregistered — carriers filter unregistered traffic anyway, so this protects your delivery rate.

Can I connect my Gmail or Outlook?

Yes — connect via OAuth (sending from the connected mailbox is coming). Tokens are encrypted and Finocket never sees your password. If a provider isn't configured on your deployment, the button honestly says “not configured” instead of pretending it's ready.

Frequently asked questions

Why was my SMS or WhatsApp template rejected?

SMS templates fail DLT approval when the registered text doesn't match what's sent, or variables are overused. WhatsApp templates are rejected by Meta for promotional wording in utility categories, policy-violating content, or formatting issues. Fix the category/wording mismatch and resubmit — and keep transactional templates strictly transactional.

Will verifying my domain stop my emails landing in spam?

SPF, DKIM and DMARC are the foundation of inbox placement — they prove mail is really from you. In Finocket, verification today prepares your domain for the dedicated-sending rollout; until that ships, email goes via the shared sender, whose reputation is professionally maintained.

Do quiet hours apply to email too?

The enforced quiet-hour checks apply to SMS, where regulations (TCPA in the US, TRAI in India) restrict night-time sending by law. Email has no legal quiet window, though sensible scheduling still helps engagement. Finocket checks each SMS against the recipient's local time before it leaves.

What happens if I never touch this page?

Nothing breaks. Email campaigns send from Finocket's shared sender, and SMS simply won't send until its registrations exist. This page is for businesses that want their own domain identity, US SMS capability, or a connected mailbox — it's preparation, not a prerequisite for email.

Is connecting my Gmail safe?

Yes. The connection uses Google's own OAuth consent screen — you sign in with Google, Finocket receives an encrypted token, and your password is never seen or stored. You can revoke access any time from your Google account's security settings, which cuts Finocket off instantly.

CRM & deals — pipeline, follow-ups and the customer ledger

Work a sales pipeline inside your books — auto-created deals for every captured lead, one-tap invoicing from a deal, follow-ups on WhatsApp or email, a per-client money ledger, and consent-safe lead import.

Leads — capture, score, route and respond on time

Every enquiry — form, QR, booking, WhatsApp, call, email, SMS or voice note — lands on one deduplicated Leads board, gets scored A–D, assigned to a teammate, and started on a first-response timer.

Accounts — companies, not just contacts

Contacts and deals from the same company are grouped under one account automatically (from their business email domain), with a single view of that company's people, deals and history.