Every question below is answered in a full guide — the FAQ collects them in one place. Tap the guide link under any answer for the step-by-step version.
Start here
Do I need my GSTIN to start?
No. Only your name and business name are required; every other step is skippable and finishable later from Profile → Business. Add your GSTIN before your first GST invoice, though — it's validated as you type and drives the tax split on documents.
I'm a freelancer, not a business — is this app still for me?
Yes. Pick freelancer / consultant at onboarding and Finocket gives you a shorter setup and a focused module set — invoicing, expenses, TDS on your receipts — without shop-keeping features like stock. You can enable more modules whenever you need them.
Can I try Finocket before entering real data?
Yes, two ways: seed the sample-data sandbox from the dashboard's Get started card to explore with believable numbers, or use the no-signup sandbox from a Try-it doorway page. Clear sample data with one tap when you're done.
What happens if I abandon the wizard halfway?
Nothing is lost. Everything you entered is saved, and the wizard resumes where you left off next time. You can also finish any step later from Profile → Business — the app is fully usable with just the first step done.
How do I get the app on my phone?
Install Finocket from your browser: on Android tap Install when prompted (or menu → Install app); on iPhone use Safari's Share → Add to Home Screen. It then opens like a native app and works offline. See "Install Finocket as a real app".
Does Finocket really work without internet?
Yes, for day-to-day work. Recently visited screens and data are cached on your device, and entries you make offline are queued and synced when connectivity returns. Some actions that need the server — like connecting integrations or sending email — wait until you're back online.
Why can't I find the Install button on my iPhone?
iOS only allows installation from Safari, and Apple provides no install button — it's Share → Add to Home Screen. If you're in Chrome or another browser on iPhone, open the same address in Safari first, then follow the Share-menu steps.
Will installing use a lot of storage?
No. Finocket installs as a lightweight web app measured in megabytes, not the hundreds that typical store apps take. Your books live on the server, with only recent data cached locally for speed and offline use.
If I uninstall, do I lose my data?
No. Uninstalling removes only the icon and the local cache. Every client, invoice and payment stays on Finocket's servers under your account — sign in again from any browser or device and everything is there.
How do I update the app?
You don't have to do anything. As a web app, Finocket updates itself: the next time you open it online, the new version loads automatically. No store visits, no update prompts, no versions to manage.
Will sample data mess up my GST reports?
While seeded, sample invoices and expenses do appear in report screens — that's the point, so you can see how reports behave. Clear the sample data before any real filing; the one-tap clear removes every seeded row and your reports reflect only real entries.
Can I re-seed after clearing?
Yes, as many times as you like. Profile → Account & privacy has both buttons side by side — Add sample data and Clear sample data. Each seed creates a fresh set with the [SAMPLE] prefix; each clear removes exactly that set.
Is there a way to try Finocket without creating an account?
Yes. The Try-it doorway pages open a no-signup sandbox where you can explore with sample-style data before registering. When you're ready, sign up and your real workspace starts clean — seed the sample data there again if you want.
How is clearing sample data safe for my real entries?
Removal matches only rows whose name or description starts with [SAMPLE] — a prefix the seeder puts on everything it creates. Nothing is removed by date, type or amount, so real entries you made before, during or after sampling are untouched.
Can I run two GST-registered businesses in one Finocket account?
Yes. Add each business as its own company with its own GSTIN. Invoices, GSTR-1/3B data, stock and financial statements stay fully separate per company, so each business files its own returns cleanly from its own books.
Does the second company cost extra?
During early access, additional companies are free to use like the rest of the platform — founder pricing will be announced before billing switches on. Check the pricing page for the current position before adding companies for a larger practice.
Can my accountant see all my companies?
Only the ones they're a member of. Access is granted per company, so you can share one business's books with your CA while keeping another private. Inside a shared company an accountant's access is read-only.
Will my invoice numbers clash between companies?
No. Each company has its own numbering series, its own GSTIN on documents, and its own document defaults. Invoices created in one company never consume numbers from another, so both audit trails stay clean.
How do integrations and the API pick a company?
Every API request works inside exactly one company: the company the key is pinned to, your default, or the one named in the request. Marketplace connections and reports likewise belong to the company you connected them in.
Modules & features
What is the correct GST invoice format for a small business?
Use a Tax Invoice if you're GST-registered: your GSTIN, the client's GSTIN and state, line items with HSN/SAC, and the CGST/SGST or IGST split. Finocket builds all of this into the PDF automatically — you pick the document type and the format follows.
Can I send GST invoices on WhatsApp?
Yes. Every invoice detail page has a WhatsApp share action that sends the PDF with a message. Reminders for unpaid invoices can also go out over WhatsApp from the Outstanding screen.
What is the time limit for a credit note under GST?
Issue it by 30 November following the end of the financial year the original invoice belongs to, or before you file that year's annual return — whichever comes first. Finocket keeps credit notes on their own CN- series and nets them off your GSTR-1.
What's the difference between a tax invoice and a bill of supply?
A tax invoice charges GST and lets a registered buyer claim ITC. A bill of supply carries no tax — it's for composition-scheme dealers and exempt supplies. Pick the type at the top of the invoice form.
Can I edit an invoice after sending it?
No — only drafts are editable. For a sent invoice use Cancel & reissue, or issue a credit note if it's already gone into a GST return. This protects your numbering and audit trail.
What's the difference between a quote/estimate and an invoice?
An estimate is a proposal: it carries no tax liability and doesn't touch your books or GST returns. It becomes real money only when you convert it to an invoice after acceptance. Finocket keeps them on separate EST-/INV- numbering so the two never mix.
Is a typed-name acceptance legally useful?
It's a record of assent: Finocket stores who typed what name and exactly when, attached to the exact estimate they saw. For most small-business work in India that's a solid paper trail; for high-value contracts pair it with your usual agreement.
How do I collect an advance from a client?
Convert the accepted estimate to an invoice, then add a payment schedule with a deposit percentage. The payment link and reminders will chase just the deposit first, and the remaining milestones after.
Can my client decline an estimate?
Yes — the accept page has a decline action with a reason box. The reason lands back on the estimate so you know what to fix before re-quoting.
Does an estimate affect my GST returns?
No. Estimates stay out of GSTR-1 and your income entirely. Only the invoice you convert it into is reported.
How do I bill a job in stages?
On a new invoice, open the Progress / retainer billing panel, pick the parent estimate, sales order or retainer, then enter a percentage or amount tranche. Finocket shows the remaining balance live and drops the tranche onto the invoice as a line.
Can I accidentally bill more than the job is worth?
No. The cumulative amount billed against a parent can never exceed its total, to the paisa. A tranche that would cross the line is blocked with a message telling you exactly how much is left — the same check runs in the app and via the API.
Do percentage tranches drift by a rounding rupee?
No. Percentages are worked out to the paisa and the final tranche bills the exact remainder, so a job billed in many pieces still sums to exactly the total.
Will changing the invoice template hide my custom fields?
No. All three templates — Classic, Modern and Compact — render the same data and honour every custom field you flagged to show on the PDF. Leaving the template untouched keeps today's look exactly.
Can I set one template for every invoice?
Yes — set a workspace default in Profile → Invoice defaults. Any invoice can still override it, and unset always means the Classic default.
Does my client need to install anything or create a login?
No. The portal is a web link — it opens in any browser on any phone. There's no password; the private link itself is the access.
Can my client pay directly from the portal?
Yes — each open invoice carries a pay action. If the invoice has a payment schedule, the portal offers the next open installment rather than the full balance. Online payment needs your Razorpay payments onboarding done once.
How do I send a client their statement of account?
Either share the portal link (they download the CSV themselves) or run the statement from the client's page and send the CSV or printout on WhatsApp or email.
What are ageing buckets on the statement?
Unpaid amounts grouped by how overdue they are — for example 0–30, 31–60, 61–90 and 90+ days. Accounts teams use them to prioritise which payments to release first.
Does a supplier's uploaded invoice become a bill automatically?
No. Uploads are review-only — they land in a private Vendor uploads list and nothing is posted to your books. You open the document, check it, and decide whether to record a bill from it yourself.
Can one vendor see another vendor's orders or bills?
Never. A link resolves to one vendor in one workspace, so a supplier sees only their own purchase orders, bills and payments — nothing else in your books.
How do I stop a supplier from using their link?
Open the supplier and tap Revoke links on the Vendor portal card. Every existing link for that vendor stops working instantly, and expired links (90 days) stop on their own.
Does my supplier need an app or a login?
No. The portal is a web link that opens in any browser. The private link itself is the access — share it only with the supplier it belongs to.
My client deducted 10% TDS under 194J — how do I get it back?
It's not lost: it's pre-paid income tax credited to your PAN. Record the gross amount with the TDS captured in Finocket, verify it appears in your Form 26AS/AIS, and claim it as tax already paid when you file your ITR — it offsets your tax or comes back as a refund.
What is the TDS rate and limit on commission under 194H?
5% on commission or brokerage, once payments to you cross the annual threshold (₹15,000 classically; verify the current limit). Record such receipts in Finocket with section 194H so your year-end summary matches 26AS.
Should I enter the net amount the client actually paid?
No — enter the gross invoice value and capture the TDS separately. Your income and outstanding are based on gross; the TDS is tracked as your credit.
What happens to the invoice when a partial payment comes in?
It stays open until payments cover the full total; then it flips to paid automatically. Each payment shows on the invoice and the client's ledger.
Can I give my client a receipt for their payment?
Yes — every payment has a shareable receipt you can send over WhatsApp or email as acknowledgement.
I deducted TDS while paying a contractor — what do I do next?
Deposit it by the 7th of the next month using challan ITNS 281 against your TAN (Finocket prints a pre-fill sheet), record the challan's BSR code and serial in the challan register, and report the deduction in that quarter's 26Q return. Finocket's TDS hub tracks deducted vs deposited per quarter so nothing slips.
What's the difference between TAN and PAN here?
PAN identifies the taxpayer; TAN identifies a tax DEDUCTOR. TDS your clients withhold from you lands against your PAN (26AS). TDS you withhold from vendors is deposited and reported against your TAN. You need a TAN before you can deposit or file 26Q.
What happens if my vendor won't give me their PAN?
Section 206AA can force deduction at 20% instead of the section rate, and the 26Q reports the row as PANNOTAVBL. Finocket flags every PAN-less TDS entry so you can chase the PAN before quarter-end.
Does Finocket file my 26Q return?
No — it prepares a reconciliation-friendly workbook (challans, deductee annexure, summary). Your CA loads it into Protean's free RPU, validates with the FVU and files. Finocket never auto-files anything.
Are the Form 16A PDFs from Finocket valid certificates?
No — they're clearly watermarked working copies for your records and review. The legally valid Form 16A is generated on TRACES after your 26Q is processed; hand those to your vendors.
How do I record business expenses so I can claim GST ITC?
Record each expense with the GST panel on: supplier GSTIN, the CGST/SGST or IGST amounts, and ITC-eligible ticked. Finocket rolls eligible credits into your monthly GSTR-3B automatically, and stamps them claimed once you file.
What business expense categories should I use in India?
Common heads: rent, salaries, travel, fuel, telephone & internet, professional fees, raw materials, repairs, marketing, insurance, bank charges. Finocket's category grid covers these and learns your frequent picks; subcategories autocomplete from your history.
Which expenses can I claim for tax in India?
Any expense incurred wholly for the business reduces your taxable profit. For GST ITC specifically, the expense must be business-use, from a GST-registered supplier with their GSTIN on record — and not on the blocked-credit list (personal vehicles, food & beverages, club memberships).
What is reverse charge (RCM) on an expense?
Cases where you pay the GST to the government instead of the supplier — e.g. transport agencies, advocate fees, unregistered suppliers. Flip the RCM switch on the expense; Finocket reports it in GSTR-3B Section 3.1(d) and tracks the ITC where claimable.
What does "Mark ITC claimed" do?
After filing GSTR-3B, it stamps that month's eligible expenses as claimed so they leave the available-ITC pool and can't be counted again — each one gets an ITC-claimed chip on the Expenses list.
Is there an app that scans receipts and tracks expenses?
Yes — Finocket's Scan-to-Add photographs the bill, reads vendor, date, total and the GST details, and prefills the expense form. You confirm and save; the photo stays attached as proof, and the expense flows into your P&L and ITC like any other.
Does scanning capture GST for my ITC claim?
Where the bill prints them, the scan picks up the supplier GSTIN and the CGST/SGST/IGST amounts — the exact fields ITC needs. Verify them against the bill before saving, as with any claim.
Can I scan bills offline?
No — reading happens over the internet. Offline, record the expense by hand; everything else in Finocket keeps working offline.
Is there a limit to how many bills I can scan?
There's a fair-use daily limit per workspace. Past it, hand entry still works, and the limit resets the next day.
What is a day book and what should it contain?
A day book is the chronological register of every transaction — sales, purchases, receipts, payments — in the order they happened. Finocket builds it automatically from your vouchers with date filters, totals and a PDF export, so there's no separate register to maintain.
What's the difference between a cash book and a day book?
The day book records every transaction of any kind in date order; the cash book records only money movements, organised by mode (cash, UPI, bank, cheque). In Finocket the Day Book is your full feed and the Cashbook is the by-mode view of payments.
How do I maintain petty cash for a small business?
Record each small cash expense in Finocket as you go (press E) with the Cash mode; the Cashbook's Cash tab then is your petty-cash register, and the Day Book keeps it in context with everything else.
How do I remind a client about a pending invoice on WhatsApp?
Open Outstanding, long-press the invoice, choose Remind via WhatsApp — the message is pre-filled with the amount, invoice reference and the client-portal payment link.
What is a bank reconciliation statement (BRS)?
The working that explains the difference between your bank balance and your cash book: cheques not yet cleared, receipts not yet recorded, bank charges not yet booked. Finocket does the line-by-line matching for you so the differences surface as unmatched entries.
From: Bank reconciliation — match your statement to your books
How do I import my bank statement into Finocket?
Download the CSV from your bank's netbanking, upload it on the Bank reconciliation screen and label it. Finocket parses dates, amounts and narrations across the formats Indian banks commonly use.
From: Bank reconciliation — match your statement to your books
Does Finocket auto-match bank transactions to my invoices?
It suggests matches: for each statement line it finds recorded payments or expenses of the same amount within a few days of the date. You confirm each match with one tap — nothing is matched silently.
From: Bank reconciliation — match your statement to your books
Why doesn't my bank balance match my books?
Almost always: an unrecorded entry (bank charges, an expense paid directly from the account), a receipt you haven't entered, or timing (a cheque issued but not cleared). Reconcile the month and the unmatched lines show you exactly which.
From: Bank reconciliation — match your statement to your books
Can Finocket connect to my bank account directly?
Not yet — this is statement-import reconciliation, not a live bank feed. You bring the CSV, which keeps you in control of exactly what gets read.
From: Bank reconciliation — match your statement to your books
Can I reconcile a credit-card statement?
Yes. Add the card under Banking → Credit cards, then on the reconcile screen pick that card under Account before importing its statement. A card statement is the mirror of a bank's — Finocket flips the signs so a spend reads as money out (matching a recorded expense) and a payment reads as money in — then card spends match your expenses just like bank lines.
From: Bank reconciliation — match your statement to your books
How do I record paying my credit-card bill without double-counting?
When you pay the card bill from your bank, use Mark as card payoff to link the bank line (money out) to the card's payment line (money in). That records a contra — a transfer between the two accounts — so the original spends stay booked once as expenses and the payoff is never counted as a second expense. The two lines link atomically: neither is left showing as unmatched.
From: Bank reconciliation — match your statement to your books
Can Finocket auto-fetch my bank transactions?
Not yet. The bank-feed interface and a secure credential vault are built, but no Account Aggregator / bank-feed vendor is connected, so automatic fetch is not live. You import a statement CSV in the meantime — it does the same job manually.
Will a live feed reconcile differently from a CSV import?
No. A vendor adapter normalizes every fetched transaction into the exact same line shape the CSV parser produces — signed amount (money in positive, money out negative), ISO date, narration — so the matcher can't tell a fed line from an imported one. Everything you already trust about reconciliation holds unchanged.
Are my bank-feed credentials safe if I connect them?
Yes. Credentials are encrypted with AES-256-GCM before they ever reach the database, are bound to your company so a copied row can't be decrypted elsewhere, are never shown again after saving, and only the company owner can manage them.
What can I do until live feeds are ready?
Download your statement as CSV and import it on Banking → Reconcile — HDFC, ICICI, SBI, Axis, Kotak, PNB, BoB, IDFC FIRST, Yes, IndusInd and Canara formats are auto-detected — and set up bank rules so recurring lines categorise themselves.
Can Finocket auto-charge my customers?
Not yet. The payment-gateway interface and a secure credential vault are built, and the mandate record is designed, but no gateway is connected and the mandate table is not migrated, so hosted checkout links and auto-charge are not live. UPI pay-now (a UPI intent link + QR on the portal and PDF) collects in the customer's own app in the meantime.
From: Hosted checkout & auto-charge — what is and isn't live
Does Finocket ever move money itself?
No — never. Finocket holds no funds, takes no card details and runs no charges. When a gateway is wired, the gateway hosts the payment page and executes every charge; Finocket only creates the link, records the outcome and reconciles it. A mandate can be charged only after the customer approves it, and only up to the ceiling they authorised.
From: Hosted checkout & auto-charge — what is and isn't live
Are my gateway credentials safe if I connect them?
Yes. Credentials are encrypted with AES-256-GCM before they ever reach the database, are bound to your company so a copied row can't be decrypted elsewhere, are never shown again after saving, and only the company owner can manage them.
From: Hosted checkout & auto-charge — what is and isn't live
What can I do until auto-charge is ready?
Share the invoice — the client portal and the PDF already carry a UPI intent link and QR for the exact balance, so your customer pays in their own UPI app — and record the payment on Add → Payment when it lands. It flows into your books and receivables as usual.
From: Hosted checkout & auto-charge — what is and isn't live
Is there an app to manage stock godown-wise?
Yes — in Finocket you add a godown per location, tag stock movements to one, and transfer between godowns with a matched pair of movements. The Inventory screen shows what's where.
Can I get a low-stock alert for my shop?
Set a reorder level per product; anything at or below it is highlighted on the Inventory screen, so you reorder before you run out.
Does billing reduce my stock automatically?
Yes. Raising a tax invoice or bill of supply with a tracked product draws the quantity down; a credit note puts a return back. No manual stock entry per sale.
How is my stock valued?
At weighted-average cost: each receipt blends into a running average and outgoing stock is valued at that average. This is the method accepted under Ind AS 2 for GST-era books.
Can I pick a specific batch while billing?
Not yet — sales draw down general stock rather than a chosen batch. Batches today are for receiving, expiry alerts and traceability.
Can I add freight or duty to a purchase so my stock cost is right?
Yes — that's landed costs. On a purchase bill with stock lines, add the freight, duty or clearing amount and choose whether to spread it by line value or by quantity. Finocket splits it across the received lines to the paise (any leftover paisa goes to the largest line) and raises each item's cost layers, so your FIFO/weighted-average valuation reflects the true landed cost, not just the invoice price. Each landed cost is applied once. See the item's cost-layers view on the Inventory screen.
What's the difference between a sales order and an invoice?
A sales order is the agreement to supply; the invoice is the tax document that records the sale. In Finocket the order carries no GST or income effect — converting it creates the invoice that does.
Does a purchase order affect my GST or expenses?
No. A PO is just your commitment to buy. Only when you convert it into a bill does the expense (and any ITC on it) enter your books.
Can I convert an order twice by mistake?
No — conversion is one-time. The order marks fulfilled and stays linked to the invoice or bill it produced.
Do orders reduce my stock?
No. Stock moves when the converted invoice (a real sale) or recorded purchase happens, not when the order is raised.
How do I reorder items that are low on stock?
On Inventory, the "Reorder soon" card has a Create draft PO button. It turns every item at or below its reorder level into DRAFT purchase order(s), grouped one per preferred vendor, using each item's reorder quantity (or its reorder level if you haven't set one). It's always a draft you review and confirm — nothing is ever sent to a supplier automatically.
Can Finocket draft a purchase order automatically when stock runs low?
Yes — set up a workflow rule on the stock.low event with the "Draft purchase order" action. When an item hits its reorder level the rule drafts a PO for you, once per low-stock event. It is a DRAFT only: you review and confirm it before it becomes a real order.
How do I compare vendor quotes before ordering?
Open the RFQ board (RFQ button on Orders). Create an RFQ with the items and quantities you want quoted, record a quote from each vendor, and the compare grid highlights the best price per item. Convert the winning quote to a purchase order at its quoted prices exactly — the other quotes stay untouched, and a quote can only convert once.
How do I see branch-wise profit and loss?
Create a cost centre per branch, tag each invoice and expense to its branch as you record it, then open the Cost centres report for any date range — income, expenses and net per branch, side by side.
From: Cost centres — profit & loss per branch, project or team
What happens to entries I forget to tag?
They roll into the Unassigned row of the report, so the totals always reconcile with your overall P&L. Retag an entry any time by editing it.
From: Cost centres — profit & loss per branch, project or team
Can one invoice or expense belong to more than one cost centre?
Yes — on the invoice or expense form, use "Split across cost centres" to divide the amount by percentage. The shares must total 100%; the amount is split to the paisa (the last share absorbs any rounding), and the per-centre P&L still ties exactly to your overall P&L. A transaction with no split just uses its single cost centre as before.
From: Cost centres — profit & loss per branch, project or team
Can I delete a cost centre I no longer use?
Archive it instead — past tagging stays intact so historical reports keep working; the centre just stops appearing in pickers.
From: Cost centres — profit & loss per branch, project or team
Is a cost centre the same as a project?
They overlap: projects track work and billing, cost centres track profitability slices. Use a cost centre when you want a P&L for the slice — you can have one per project, per branch or per team.
From: Cost centres — profit & loss per branch, project or team
Is there a simple time tracker for freelancers in India?
Yes — Finocket's Timer is one screen: pick the client (and optionally the project), describe the task, set your ₹/hour rate, tap Start. It lives inside the same app as your clients and invoices, so tracked hours and billing sit in one place.
From: Projects & time tracking — organise work and track billable hours
How do I know how much my day's work is worth?
Mark entries billable and give each a rate; the Timer page totals today's hours and multiplies billable time by rate into a live value figure. At day's end you know exactly what to bill without a spreadsheet.
From: Projects & time tracking — organise work and track billable hours
Can Finocket turn tracked hours into an invoice?
Yes. The Unbilled time card on the Timer page groups finished billable entries by client. Tap Create invoice, choose the entries, pick Detailed (one line per entry) or Summary (one combined line), set a default rate for entries without one, and Finocket creates a draft invoice. Entries are marked billed so nothing bills twice; deleting the draft releases them.
From: Projects & time tracking — organise work and track billable hours
Can I run two timers at once for different clients?
No — one open timer per user, deliberately. Stop the current timer before starting the next; each stopped entry lands in today's list with its own client, duration and rate, so switching tasks stays honest.
From: Projects & time tracking — organise work and track billable hours
How do I change a project's status from Planned to Ongoing?
Right now the status is set when you create the project and there's no edit screen to change it later, so pick the status that fits at creation. Project editing is a known gap on the roadmap.
From: Projects & time tracking — organise work and track billable hours
Can I fix a timer entry after stopping it?
You can delete an entry and its time is removed from the totals, but there's no edit-after-stop yet. If a timer ran long, delete the entry — re-tracking a short correction entry is the current workaround.
From: Projects & time tracking — organise work and track billable hours
How do I apply one payment to several invoices?
On Add payment, pick the client and amount, then the bill-allocation panel lists their open invoices. Type how much of the receipt goes to each; a running allocated / on-account total keeps you honest. Each invoice flips to paid when its allocations cover its total.
What's the difference between New Ref and Against Ref?
Against Ref settles an invoice that already exists — the everyday case. New Ref earmarks part of the receipt against a specific invoice as a first-time reference (an advance tied to that bill). Both are bounded by the invoice's outstanding; the unallocated remainder simply stays on account.
Can I accidentally allocate more than the invoice or the receipt?
No. Each allocation must be more than zero and no more than that invoice's outstanding, and the sum can never exceed the receipt — enforced in the database itself, so an over-allocation is refused whether you do it in the app or over the API.
Does a bill-wise receipt get double-counted against receivables?
Never. An allocation is the detail of the same paid amount, not an extra payment, and each rupee is attributed to at most one invoice (or to on-account). The per-bill balances reconcile exactly with the receivables ageing on Outstanding.
How does Finocket pick which rate to bill?
By the most-specific matching card, in a fixed order: project + member, then project, then client + member, then client, then member, then the company default. The same time entry always resolves to the same rate — it's deterministic.
What if two rate cards could both apply?
The tie is broken by the latest effective-from date on or before the entry's date. A card dated after the entry is ignored entirely, so raising a rate mid-year never re-prices work you already tracked.
Can I override the rate on a single invoice line?
Yes. When you build the invoice from tracked time, an override on any line wins over the matched card — and the card it beat is still shown, so you can see the standard rate you departed from.
What happens if no rate card matches an entry?
The line falls back to the entry's own rate — exactly the behaviour from before rate cards existed. Rate cards are additive: without one, billing is identical to a flat hourly rate.
Who has to file GSTR-9?
GST-registered businesses above the turnover exemption threshold (regular taxpayers; composition dealers file GSTR-9A instead, and GSTR-9C audit reconciliation applies above the higher turnover band). Check the current year's notification or ask your CA — thresholds get revised.
Is Finocket's GSTR-9 view an actual filing?
No — it's a computed working from your books, structured like the return's tables so preparation and cross-checking are fast. You file on the GST portal or through your CA.
Why don't the annual numbers match my monthly returns?
The annual view is rebuilt from your recorded books, while the monthly returns are what you actually filed. A gap usually means something was recorded after filing, filed from outside Finocket, or netted in a different period — exactly the differences GSTR-9 exists to surface.
Can my CA see this directly?
Yes — invite them read-only and they open the same working tables live, alongside your statements and the Hand-to-CA export.
How do I track budget vs actual for my business?
Set a budget per category, ledger or for the whole business (monthly or yearly) in Budgets & variance; Finocket fills in actuals from your recorded expenses and income and shows the variance, flagged over/under.
What is a good current ratio for a small business?
Around 1.5–2 is commonly considered comfortable — enough current assets to cover current liabilities without hoarding idle cash. Finocket computes yours live and shows the formula so you can see what's driving it.
Why does a ratio show NA?
There isn't enough data to compute it — usually a zero denominator (e.g. no debt for debt-to-equity, or no assets recorded yet). Record the relevant entries and it fills in.
Can my CA use these instead of building them in Excel?
Yes — invite them read-only; the ratios and variance report compute from the same trial balance they'd otherwise export, with formulas shown.
Can Finocket email me a report automatically?
Yes — open Reports → Scheduled reports, pick a report, a frequency (daily/weekly/monthly), a format (PDF or CSV) and the recipient emails. Finocket renders and emails it on a schedule; the file matches the on-screen report exactly.
Is a scheduled report ever sent twice for the same period?
No. Each period is sent exactly once — a failed send retries on the next run, but a period that already went out is never re-sent.
What happens if email sending isn't set up?
The schedule page shows an honest 'Connect email sending' state and the job records the run as skipped — it never simulates a send. Set up sending from Profile → Sending and schedules start delivering.
Who can create or pause a schedule?
Anyone with Reports write access (owners and assistants). An invited accountant with read-only access can see the schedules but not change them.
What is a bill of materials with an example?
The list of components and quantities needed to make a finished product — e.g. one batch of 10 chairs needs 20 legs, 10 seats and 2 litres of polish. In Finocket the BOM also carries the output quantity and rolls up the per-unit cost automatically.
How do I manage raw material stock for production?
Track your raw materials in Inventory, buy them in via expenses (Stock items section), then record production runs against a BOM — Finocket consumes the materials and adds finished goods in one save, with every movement in the item ledgers.
How are my finished goods valued?
At the BOM's rolled-up standard cost — the sum of component costs per unit, plus any routing labour — which flows into the weighted-average valuation your reports use.
What are work centers and routing?
Optional. Route a BOM through ordered steps at named work centers (a saw, a bench, a team), each with an hourly cost. Each step draws its own components; finished goods appear only at the final step; and each step's labour (minutes × the work center's rate) rolls into the finished cost. Components you don't assign to a step are drawn at the final step, so the totals always match the BOM — routing never creates or loses material. A BOM with no routing runs exactly as before.
Do I need Inventory turned on to use Manufacturing?
Yes — Manufacturing moves stock, so the components and finished products involved should have Track inventory on. Untracked items are ignored by runs.
FIFO or weighted average — which valuation should I use for GST-era books?
Both are permitted under Ind AS 2 (LIFO is not). Weighted average is simpler, smooths out purchase-price swings, and is what Finocket uses: each receipt blends into a running average cost, applied consistently across your statements.
What is the formula for cost of goods sold?
Opening stock + purchases during the period − closing stock. Finocket computes each term from your stock ledger and shows COGS and gross profit on the P&L when Include inventory is on.
Why doesn't closing stock appear in my trial balance?
Because it's a presentation overlay, not a posted journal entry — the trial balance shows only real postings. The balance sheet and P&L present the stock figures on top without disturbing your audit trail.
My gross profit looks wrong — what should I check?
Usually missing purchase entries (stock added without cost), an unrecorded physical adjustment, or sales of untracked items. Fix the stock ledger — the overlay recomputes instantly.
Does Finocket support both SLM and WDV depreciation?
Yes. SLM charges a fixed amount each month (cost minus salvage over the useful life); WDV charges a percentage of the reducing book value so the charge tapers. Both compute in whole paise with a salvage floor, and the final month absorbs any rounding, so the schedule sums to the depreciable base exactly.
How is the first month's depreciation calculated?
Depreciation starts from the put-to-use date (falling back to the purchase date) and the first month is pro-rated by the days actually in use. Put an asset to use on the 20th and only those days are charged — no full-month charge for a part-month asset.
What journal does posting depreciation create?
A balanced one: Dr Depreciation (expense) and Cr Accumulated Depreciation (against the asset), so your trial balance still foots to zero. It's idempotent per asset and period — running the same month again does nothing, so depreciation is never double-charged.
How is gain or loss on selling an asset handled?
Record the disposal date and amount; no depreciation is charged for the disposal month or after, and the disposals view shows the gain or loss on each sale — the difference between the proceeds and the asset's net book value at that point.
What does a revaluation run do?
It takes every still-open foreign-currency receivable and payable, compares its booked home value against its value at the period-end closing rate you enter, and posts the resulting unrealized gain or loss. Rupee balances and currencies with no rate on file are left untouched — an all-rupee book is an honest no-op.
Does revaluation keep my books balanced?
Yes. The run writes a balanced journal — receivables that gained restate against Unrealized Forex Gain, payables you owe more on against Unrealized Forex Loss — with debits equal to credits to the paise, so the trial balance still foots to zero.
Can I re-run or undo a period's revaluation?
Each period runs once; a second run does nothing, so the gain or loss is never counted twice. Because it's a period-end adjustment, it's fully reversible — reverse it and a mirror journal nets it back to zero, after which the period can be re-run with fresh rates.
Does this cover the gain when the invoice is finally paid?
Not yet. This is the period-end unrealized restatement while the invoice is still open. The realized gain or loss when it's actually settled at a different rate isn't posted automatically yet, and statements are always presented in your home currency. Confirm with your CA before filing.
How do I spread an annual invoice across the year?
On Deferred revenue & expense, point a schedule at the invoice, set the number of months and the start month. Finocket divides the total evenly, putting any leftover paisa on the final period, so the monthly slices add back to the total exactly.
Won't the income be counted twice?
No. Because the invoice already booked its full revenue up front, a deferral first moves the whole amount to a balance-sheet holding account, then recognises it back one month at a time. The net effect is the amount recognised exactly once, just spread over the schedule.
What happens to the deferral account at the end?
It returns to zero. The holding account (Deferred Revenue as a liability, or Prepaid/Deferred Expense as an asset) fills on setup and empties as each period recognises, so once the last period runs there's nothing left parked on the balance sheet.
Do I have to post each month by hand?
No. As each period's month arrives, the recognition runner posts that slice's balanced voucher. It's idempotent — an already-recognised period is skipped — so income or cost is never double-counted however often it runs.
What can I put on the dashboard?
Any saved report from the report builder, shown one of four ways: a number (the report's headline total), a table of its rows, a bar chart, or a line chart. Add as many widgets as you like and size each small, medium or large.
Do the widgets show live data or a saved snapshot?
Live. A widget stores only a reference to its report, never a copy of the data — so every time you open the dashboard it re-runs the report against your current books. Edit the underlying saved report and its widget follows on the next load.
What happens if I delete a report a widget points to?
The widget doesn't crash and it doesn't show old numbers — it renders a plain "report deleted" tile, so you know to point it at another report or remove it.
Can everyone on my team see every widget's numbers?
A widget only shows its data to someone who can read that report's dataset. A teammate whose access to, say, invoices was removed won't see an invoices widget's numbers, and an invited accountant reads the dashboard.
Will my rent expense post even if I don't open the app?
Yes — a daily server-side job materialises due rules for everyone, so entries post on schedule regardless of whether the app is opened.
Can I set a quarterly or fortnightly schedule?
Yes — every frequency takes an "every N" multiplier: monthly × 3 is quarterly, weekly × 2 is fortnightly.
Can Finocket send a recurring invoice automatically?
Yes — create a rule with the Invoice type. Each run creates a draft invoice on your numbering series with the client and line items from the rule; you review the draft and send it, so nothing goes out unchecked.
What happens when I pause a rule?
Nothing posts while paused; the rule keeps its next-run pointer and resumes exactly where it left off when you switch it back on.
Which investments qualify for 80C — ELSS, NPS, PF?
ELSS mutual funds, PPF, EPF and life-insurance premiums count toward the ₹1.5 lakh Section 80C limit; NPS has its own extra ₹50,000 under 80CCD(1B). In Finocket, the 80C switch is pre-set per investment type, and the progress bar totals only 80C-flagged entries.
How do I reconcile TDS with Form 26AS?
Record the TDS amount on every income entry as it's deducted. The TDS deducted card on the Income page gives your running total for the year — match it line by line against Form 26AS/AIS before filing, and chase any deductor whose credit is missing.
A client deducted 10% TDS under 194J — how do I get it back?
That 10% is an advance tax credit, not a cost. Log it in the TDS field on the income entry, verify it appears in your 26AS, then claim it in your ITR. If your final tax is lower, the excess comes back as a refund.
Do freelancers need GST registration?
Only once your turnover crosses ₹20 lakh (₹10 lakh in special-category states), or if you sell through platforms that require it. Below that you can invoice without GST. Finocket works either way — turn the GST module on only when you register.
What is Section 44ADA presumptive taxation?
Eligible professionals with gross receipts up to ₹75 lakh can declare 50% of receipts as income and skip detailed books. Your Income list in Finocket gives you the gross-receipts figure that 44ADA is computed on. Confirm eligibility with your CA.
Can I edit an income or investment entry?
Not yet — entries are add and delete only. If you've entered a wrong amount or date, delete the entry (you'll be asked to confirm) and add it again. Edit support is on the roadmap.
What sales pipeline stages should a small business use?
Finocket's default six work for most: New, Qualified, Proposal, Negotiation, Won, Lost. Start there, set rot-days per stage so stuck deals surface, and only add stages when a real hand-off exists. Fewer stages you actually move deals through beat many you ignore.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Does Finocket CRM work with WhatsApp?
Yes. Every deal's Follow up button opens a template and sends via WhatsApp — your own number through wa.me, or the WhatsApp Business API if you've connected one. The send is logged on the deal's timeline and you're prompted to schedule the next action.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Is there a CRM that also does billing?
That's Finocket's whole point: the CRM sits inside your accounting, so a deal card shows the client's real outstanding and paid amounts, and a stage can auto-advance to Won when payment is collected. One app, one client record, no export-import between tools.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Can I import my existing customer list?
Yes — Clients → Import takes a CSV up to 10,000 rows with auto-mapped columns and duplicate preview. You must declare where each contact's consent came from; contacts without declared consent are stored suppressed so you stay DPDP-safe. Assistants can import; accountants can't.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Why can't I drag deals between columns?
Stage moves use the picker on each card instead of drag-and-drop — it's precise on touch screens and works one-handed on a phone. Select the new stage from the card (or the deal page) and the board updates instantly.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Can a 5-person team share one pipeline?
Yes. Invite teammates as assistants and everyone works the same board, deals, follow-ups and tasks — one shared pipeline, no per-person silos. Your accountant can watch it read-only.
From: CRM & deals — pipeline, follow-ups and the customer ledger
Which channels can capture a lead automatically?
Hosted forms, landing pages, QR scans, booking pages, WhatsApp messages (including voice notes), calls and missed calls, inbound email, inbound SMS, and a voice note you record yourself. Every channel dedupes by phone or email, so a returning contact never becomes a second lead.
How is the lead grade calculated?
Points from facts and behaviour add up (the defaults top out around 100): A at 75+, B at 50+, C at 25+, D below. Defaults reward a reachable contact (email, phone, GSTIN), engagement (form fill, QR scan, email open or click, three page views) and partner referrals — and every rule is editable in CRM settings.
What happens if nobody responds to a lead in time?
Each new lead gets a due time from your first-response window (15 minutes by default). Logging the first call, message, email or meeting stops the clock; if the due time passes without contact, the lead is flagged as breached and escalated so it can't slip silently.
Can leads be assigned to a specific salesperson?
Yes — routing rules rotate turns evenly across the team (round-robin and load-balanced both rotate today), or pin a source or campaign to one person.
Why didn't a Gmail lead create an account?
Personal mail domains (Gmail, Yahoo and the like) don't imply a company, so those leads stay individual contacts. Accounts are created from business email domains.
Can I edit what an account knows about the company?
The account's details (GSTIN, state, industry, annual revenue) display on the account page, and its people, deals and timeline roll up automatically as leads arrive.
Do I need UTM tags on every link?
Campaign emails tag their own links automatically (auto-tagging is on by default). For everything else — posters, bios, ads — build the link once in the UTM builder with the campaign's tags and share it everywhere.
What's the difference between first-touch, last-touch and linear attribution?
First credits the touch that discovered you, last credits the touch just before conversion, and linear splits revenue evenly across every touch — computed to the paisa with the rounding remainder placed deterministically, so the totals always tie.
Why does the funnel report say 'collected' instead of revenue?
It counts payments you actually recorded from that campaign's leads — not invoices raised or deals promised. It's the honest number to hold a campaign budget against.
My Facebook links show as two different sources — why?
Two spellings ('fb' and 'facebook') were used before the vocabulary registry folded them. Add the alias in the UTM builder's registry and future links normalise to one canonical source.
Why is my WhatsApp/telephony channel not receiving anything?
Each inbound webhook stays switched off (answering 'not found') until its token is configured and the endpoint is registered in your provider's dashboard. The Developers page lists the endpoint per channel — connect it and messages start flowing.
From: Inbox — every inbound message, call and enquiry in one place
Does a missed call really become a lead?
Yes — your telephony provider posts the call event, and a missed or unanswered call files as a lead marked missed, so the callback happens from your Leads board instead of a phone log.
From: Inbox — every inbound message, call and enquiry in one place
What happens when someone texts STOP?
Inbound SMS honours STOP and START automatically — consent is updated and the send checkpoint blocks further messages until they opt back in.
From: Inbox — every inbound message, call and enquiry in one place
Does Connections change my records?
No — it's read-only. It counts each orphan class so you know where to look; re-check whenever you like, and a scheduled sweep keeps watch in between.
Is there a field visit tracking app for small businesses in India?
Yes — Finocket's Visits module logs each site visit with client, project, date, visit type and notes, and it works offline in the field. Because it lives inside your billing app, visit history and client money sit side by side.
From: Visits & field work — log site visits with voice notes
Can I add notes by voice instead of typing?
Yes, two ways: tap the mic to dictate and watch speech turn into text live, or record a voice memo and Finocket transcribes it into the notes field. The saved output is text, so your visit notes stay searchable.
From: Visits & field work — log site visits with voice notes
Can I log the same visit every week without retyping?
Swipe right on last week's visit to duplicate it, then change the date. The date field is also sticky while you log a batch, so entering a full week of site rounds takes seconds.
From: Visits & field work — log site visits with voice notes
Can I change the client on a saved visit?
No — editing covers date, visit type and notes only. If a visit went against the wrong client or project, duplicate the details onto a fresh entry under the right client and delete the old one (delete has an Undo).
From: Visits & field work — log site visits with voice notes
Does logging visits work without internet on site?
Yes. Save a visit with no signal and Finocket shows 'Saved offline', queues it, and syncs automatically when you're back online — nothing is lost between the site and the office.
From: Visits & field work — log site visits with voice notes
Do I need my own website to collect leads?
No. Finocket hosts the form and the landing page for you at a public link with your branding on it. Share the link on WhatsApp, print it as a QR code, or put it in an ad — submissions land straight in your CRM as leads.
Is a consent checkbox legally required for marketing in India?
Under the DPDP Act, marketing messages need clear, informed consent, and TRAI's TCCCPR rules require verifiable opt-in for commercial SMS. Finocket stores the exact opt-in text, timestamp and source with every submission, so you can prove consent if a contact or regulator ever asks.
What if someone submits without ticking the consent box?
If you've made consent optional, the contact is saved but marked suppressed — marketing messages to them are blocked until they opt in. If consent is required (the default), the submission is refused server-side with a clear message asking them to tick the box.
Can a form re-activate someone who unsubscribed?
Yes. If a contact who opted out later fills your form and ticks the consent block themselves, that fresh express opt-in lifts the unsubscribe, with the new wording stored as proof. Spam complaints and hard bounces are different — those never auto-lift.
How does Finocket stop spam submissions?
A hidden honeypot field silently drops bot submissions, and a captcha check (Cloudflare Turnstile) runs where it's configured — real visitors don't face a wall. Duplicate submissions from the same email or phone update the existing lead instead of creating clones.
Can I see which form is performing?
Every form card shows live view and submission counts, and every page card shows views — enough to compare a shop-counter QR against a WhatsApp status link without opening a separate analytics dashboard.
Is the items catalog an online store?
No — it's a showcase, not a storefront. There is deliberately no cart, no checkout and no search box. It's a clean, read-only way to send someone your product or service list on one link. When you actually sell online, that's the marketplace hub (Amazon/Flipkart/quick-commerce) reconciled as finance.
Can I hide prices on the catalog?
Yes. Each catalog has a 'show prices' switch. Turn it off and every item reads 'Price on request' instead of a rate — useful when your pricing is quote-based or varies by customer.
What do customers see, and what stays private?
They see only the showcase fields — item name, description, photo, unit and (if you allow it) the price. Cost, SKU, tax settings, ledger accounts and custom fields are never sent to the public page. An unpublished catalog or a wrong link just shows 'this catalog isn't available', so drafts stay private.
Can I choose which items appear?
Yes. A catalog can include all your active items, or an explicit set you tick. Add a catalog image to each item under Items & Services; items without a photo still appear.
Is bulk WhatsApp messaging legal in India?
Yes, through the official WhatsApp Business API with Meta-approved templates and recorded customer opt-in — that's the DPDP-compliant route. Bulk messaging from a normal WhatsApp app or unofficial tools violates WhatsApp's terms and risks number bans. Finocket only sends via official API providers and checks consent first.
Do I need DLT registration for WhatsApp?
No — DLT registration is TRAI's system for commercial SMS in India (sender ID plus registered templates). WhatsApp instead requires a Business Solution Provider (BSP) or Meta Cloud API account with Meta-approved templates. Finocket handles both gates: SMS waits for DLT details, WhatsApp waits for approved templates.
What does the DPDP Act require before I message customers?
Free, specific, informed consent — and proof of it. Finocket records the exact opt-in wording, timestamp and source for every form submission, blocks marketing to anyone without a live opt-in, and honours withdrawal (unsubscribe) immediately. Transactional messages about an existing relationship are treated differently from marketing.
What are the TRAI TCCCPR rules in simple terms?
TRAI's telecom commercial-communication rules require registered senders and templates (DLT), verifiable customer consent, working opt-out, and no promotional SMS in night hours. Finocket's send checkpoint enforces consent and quiet hours automatically, and SMS simply stays queued until your DLT registration is in place.
Can I legally email my existing customer list?
Genuinely transactional messages (invoices, payment reminders, order updates) may go to customers unless they're suppressed. Marketing offers need an opt-in. In Finocket the template's class decides which rule applies — and the linter stops you accidentally sending marketing under a transactional label.
Why does a message show 'blocked' in the log?
The log states the exact reason: no consent, suppressed after an unsubscribe or complaint, quiet hours, or a failed template gate. Blocked is a recorded outcome, not an error — it's the checkpoint doing its job, and the row is your compliance evidence.
What is a suppression list?
The set of contacts no message may go to: unsubscribes, spam complaints, hard bounces, and leads who never gave consent. Finocket maintains it automatically and checks it on every send. A fresh express opt-in lifts an unsubscribe; complaints and bounces stay suppressed.
Do sequence emails send even if I'm offline?
Yes. Once a contact is enrolled, Finocket's scheduler sends each due step from the server on its day offset — your phone can be off. The enrolment keeps advancing until it completes or stops, and every send still passes the consent checkpoint first.
What happens if a contact unsubscribes mid-sequence?
The remaining steps are cancelled immediately and the enrolment shows stopped-unsubscribed. Nothing further sends, and the blocked outcome is logged rather than silently dropped. If the same person later gives a fresh express opt-in via a form, you can enrol them again.
Can I enrol the same contact in a sequence twice?
A contact has one active enrolment in a sequence at a time; once it completes or stops you can enrol them again — say, a returning lead a year later. Each enrolment tracks its own progress from day 0.
Will a contact get sequence steps and a campaign on the same day?
They can, since sequences and campaigns run independently — both consent-checked, but not cross-scheduled. If you're running a big campaign, consider manually stopping enrolments for those contacts, or keep sequence audiences (fresh leads) separate from campaign audiences (existing clients).
Does a reply stop the sequence automatically?
Not yet — reply-based stopping is reserved but automatic reply detection isn't live. For now, when a lead replies, stop their enrolment manually before you continue the conversation; it takes one tap and prevents an automated day-7 email landing mid-negotiation.
How do I save an audience for campaigns?
On the Segments tab of Campaigns, combine conditions across three axes — tags (has / doesn't have), consent state for the channel, and activity (has / hasn't done something, within or beyond a number of days). Name it and reuse it whenever you launch.
If someone is in a segment, do they definitely get the message?
No — and this is the key point. A segment only selects who's in the audience; it doesn't decide who's sent to. Every message still passes the same send checkpoint, so a contact who hasn't consented is blocked at send even if they fall inside the segment. A segment can never talk past consent, quiet hours or a suppression.
What if a saved segment's filter is broken?
It resolves to an empty audience — it fails closed. A segment never quietly falls back to 'everyone', so a mistake shrinks your reach rather than blasting your whole list.
Who can create and edit segments?
Segments are part of the email & sequences module; owners and assistants create and edit them. Every send a segment feeds is still logged with its outcome — sent, queued, or blocked with the reason — exactly as for any campaign.
Can I change a QR code after it's printed?
Yes — that's the whole point of a dynamic code. The printed pattern encodes a short redirect, not your destination, so tapping Repoint changes where every existing sticker sends people, instantly and forever. You never reprint, and old codes never break.
Does scan tracking invade my customers' privacy?
No. Finocket stores a hashed version of the scanner's IP — the raw address is never kept — along with device type and time. That's enough to show you scans by day and device without profiling individuals. Personal details only ever arrive if the visitor chooses to submit your form.
How do I use a QR code to collect customer opt-ins?
Point the code at a hosted form whose consent block covers the channels you'll use (WhatsApp, SMS, email). When a customer scans and submits with the box ticked, Finocket stores the exact opt-in text, time and source — verifiable consent proof under the DPDP Act, collected at your counter.
How long does QR attribution last?
The source cookie lasts one year and the QR-specific cookie 90 days. If a scanner comes back within that window and submits your form, the lead is still credited to that code and its campaign — so a customer who scans your poster today and enquires next week is counted correctly.
Will the QR work if I stop paying or the destination goes down?
The code itself keeps working — it's a live redirect on Finocket. If your destination page breaks, just repoint the code at a working link; that's a 30-second fix versus reprinting stock. Draft landing pages 404, so publish before pointing a code at one.
What's the difference between the free tool and QR & tracking?
The free generator produces a static code with a fixed link: free, unbranded-by-Finocket, but untrackable and unchangeable. QR & tracking codes live in your workspace: repointable after printing, scan-counted by day and device, and wired into lead attribution.
How much does the WhatsApp Business API cost in India?
Meta charges per conversation, with rates varying by category (marketing conversations cost more than utility ones); BSPs like 360dialog add their own plans. With Finocket you bring your own Meta Cloud API or 360dialog account, so you pay the provider directly at their published rates — no markup.
Do I have to bring my own keys to send campaigns?
No. Finocket's included sending works with zero setup. Bring keys only when you want your own sender identity and deliverability reputation, or your own provider pricing. If a channel has no key, the included transport is used automatically for that channel.
Why is my SMS sitting in 'queued'?
Indian SMS needs your DLT sender ID and template registered; US SMS on Twilio needs approved A2P 10DLC. Until those are configured, Finocket holds the messages as queued rather than sending unregistered traffic that carriers would filter or fine. Complete the registration and queued messages become sendable.
Can I store an Amazon SES or SendGrid key now?
You can save the key, but these two adapters aren't live yet — sending stays on your active provider (or the included sender) until they're enabled. For your own email sending today, use Resend or ZeptoMail.
Can my accountant see or change the keys?
No. Accountants are read-only across the workspace and never see credentials — nobody does after saving, since only the provider name and verified status are displayed. Company keys are owner-only to set; team members can only manage their own personal keys.
Does using my own WhatsApp number let me skip template approval?
No. Any business-initiated WhatsApp message through the official API must use a template Meta has approved, whichever account it sends from. Finocket won't attempt an unapproved template send — that protects your number from being flagged or banned.
Why was my SMS or WhatsApp template rejected?
SMS templates fail DLT approval when the registered text doesn't match what's sent, or variables are overused. WhatsApp templates are rejected by Meta for promotional wording in utility categories, policy-violating content, or formatting issues. Fix the category/wording mismatch and resubmit — and keep transactional templates strictly transactional.
Will verifying my domain stop my emails landing in spam?
SPF, DKIM and DMARC are the foundation of inbox placement — they prove mail is really from you. In Finocket, verification today prepares your domain for the dedicated-sending rollout; until that ships, email goes via the shared sender, whose reputation is professionally maintained.
Do quiet hours apply to email too?
The enforced quiet-hour checks apply to SMS, where regulations (TCPA in the US, TRAI in India) restrict night-time sending by law. Email has no legal quiet window, though sensible scheduling still helps engagement. Finocket checks each SMS against the recipient's local time before it leaves.
What happens if I never touch this page?
Nothing breaks. Email campaigns send from Finocket's shared sender, and SMS simply won't send until its registrations exist. This page is for businesses that want their own domain identity, US SMS capability, or a connected mailbox — it's preparation, not a prerequisite for email.
Is connecting my Gmail safe?
Yes. The connection uses Google's own OAuth consent screen — you sign in with Google, Finocket receives an encrypted token, and your password is never seen or stored. You can revoke access any time from your Google account's security settings, which cuts Finocket off instantly.
How do I calculate agent commission with GST and TDS?
Commission is rate × collected amount; if the partner is GST-registered they invoice you commission + 18% GST, and you deduct TDS under Section 194H before paying. Finocket's monthly statement lays out payable, GST and 194H columns per partner so your CA applies both correctly.
Why did commission accrue only after payment, not after the invoice?
Because a commission owed on an unpaid invoice is a liability on imaginary money. Finocket accrues when the payment is actually collected, holds it for the program's hold window (your refund buffer), and claws it back automatically if the payment is refunded.
Can I run a referral program without my partners installing anything?
Yes. Partners get a link and a coupon code they share on WhatsApp, and a web portal to check earnings — no app, no training. You mint the code, they share it, and the client quoting it at invoice time completes the attribution.
What stops a partner referring themselves for commission?
Finocket auto-flags accruals where the referral's email or phone matches the partner's own. Flagged amounts are recorded but excluded from the payable balance until the owner explicitly approves or rejects them — so nothing suspicious reaches a statement without your decision.
Does Finocket pay my partners?
No, deliberately. Finocket computes each partner's payable with holds, clawbacks and tax context, and produces the monthly statement — but your CA (or you) executes the actual transfer and records its payment reference back. Your money never routes through Finocket.
How is this better than tracking payouts in Excel?
The ledger is append-only and idempotent: corrections are new rows, a replayed payment counts exactly once, and money is stored in integer paise so totals never drift. Partners self-serve their own status in the portal, ending the 'where's my commission?' WhatsApp thread.
What is the TDS rate on commission under Section 194H?
TDS under 194H is deducted on commission or brokerage paid to residents when the payee's annual total crosses the threshold (₹20,000 in FY 2025-26 rules — confirm the current rate and limit with your CA). Finocket's statement carries a 194H annotation per Indian partner so the deduction is applied before payment, not discovered after.
Is GST payable on commission income?
Commission is a taxable service: a GST-registered partner must charge 18% GST on their commission invoice to you, and you can generally claim that as input credit. The statement's GST column shows registered partners, so your CA knows who should be invoicing with GST.
Why can't I finalize my draft statement?
Finalizing requires the draft to reconcile exactly to the commission ledger. If accruals, clawbacks or approvals changed after the draft was built, rebuild the draft for the period and finalize the fresh one. This is protection: a statement that doesn't match the ledger should never be paid.
What if a partner hasn't given their PAN?
The statement doesn't hide it — the row shows a clear MISSING flag, and the payable-now card warns you before you build. Partners add their own PAN, ABN or US tax ID (and upload the document) from the portal, so chasing is one message: 'open your portal, add your PAN.'
Does marking a statement paid transfer money?
No. Finocket never executes payouts. Your CA pays each partner through your bank, then you mark the statement paid with the payment reference — which records the payout in the append-only ledger so partner portals show 'paid' and the books match the bank.
What about a refund after a partner was already paid?
The hold window exists to catch most refunds before payout. If one lands later, the clawback posts as a negative ledger entry that nets against the partner's next payable balance — the ledger stays honest without anyone editing history.
What kinds of custom fields can I add?
Fifteen types: text, multi-line text, number, decimal, amount, percent, date, checkbox, dropdown, multi-select, URL, email, phone, auto-number (a running series like INV-0001), and lookup (a reference to a client or an item).
Which records can carry custom fields?
Six: invoices, expenses, items, payments, clients and deals. Define a field for a record type under Profile → Custom fields and it appears on that record's form for the whole workspace.
Can I make a field mandatory or enforce a format?
Yes. Mark a field required so a record can't be saved without it, and add a validation pattern to enforce a shape — a fixed-length code, a specific format. Two switches also control visibility: show on PDF and show on portal.
Do custom fields show up in reports, the API and exports?
Yes — each field rides a stable api name, and that same name appears as a column and filter in the report builder, comes back on the record in the API, and appears as a column in CSV exports. Custom fields are an application-layer feature that shapes and validates what you enter, not a database-level access control.
Why don't I see a feature in my menu any more?
The menu shows only enabled modules. If a module is off, its menu entry moves to the Explore modules panel at the bottom of the menu. Open Explore or Profile → Modules & features and enable it — it reappears immediately.
Can I try a module before committing?
Yes. Available and Beta modules are self-serve — switch them on, try them, switch them off; your data stays. Some modules run on a time-limited trial with a Trial badge in the menu; when it lapses, the module returns to the Explore panel.
What does the Managed badge mean?
A Finocket admin has fixed that module on or off for your workspace, so the switch is disabled for you. This is used for tailored plans and controlled rollouts. If you need a managed-off module, tap Request access and the team will review it.
Does turning a module off delete its data?
No. Disabling a module only hides its screens and menu entries — every record stays exactly where it was. Switch the module back on and everything is there. To actually remove data, use the data controls under Profile → Account & privacy.
Do my teammates get the same modules as me?
Yes. The module set belongs to the workspace, so owners, assistants and accountants all see the same enabled modules. Accountants see them read-only. Only the owner changes the set — from Profile → Modules & features.
What happens with no approval rules set?
Nothing changes. With no active rules, no record is ever held and your books behave exactly as before. A rule only engages once it matches a submitted record.
Can a teammate approve their own submission?
Only if they're the assigned approver or hold approvals write access. Authority is checked on the server for every act, so UI gating alone is never relied on — an unauthorised approve is refused.
Does rejecting delete the record?
No. Rejecting stamps the record rejected and records your note; an invoice returns to draft so it can be corrected and resubmitted. Nothing is lost.
Is the AI cost shown here what I'll be charged?
No. It's an estimate computed from tokens used at public list prices, shown in US dollars for comparison. It exists so you can see trends and heavy usage, not to bill you. Own-key usage is billed by your AI provider directly.
Can I see what my assistant or accountant did in my books?
Yes. Switch to Team activity and every member's actions appear with a plain-language summary and timestamp. The log also shows whether an action came from the app, an API key, or an AI agent — useful for tracing automation.
Why is my usage page empty?
Either nothing has happened yet this month, or your workspace hasn't generated AI or logged activity since the feature arrived. Activity accrues going forward — it doesn't backfill history from before logging began. Take an action or run an AI chat and it appears.
Does using the assistant more cost me anything?
On Finocket's included AI there's a fair-use daily cap on the assistant (50 messages per day) and no bill to you. The usage page's dollar figures are cost estimates for transparency. On your own key, your provider bills your account per use.
Can my teammate see my AI usage?
A regular member sees only their own activity and usage. Owners and admins see everyone's, because they're accountable for the workspace. Nobody outside your workspace sees details — the platform team sees only aggregate totals.
Do I need my own AI key to use Finocket's AI?
No. The assistant, scan-to-add and voice dictation all work on Finocket's included AI with no setup. A personal or company key is optional — for when you want usage billed to your own provider account or want to choose the provider.
Can I see the key I saved earlier?
No. Keys are encrypted before storage and never displayed again — the settings screen only shows that a key is set. This is deliberate: even a read of the settings page can't leak your key. To rotate, paste the new key; to stop, remove it.
My personal key and the company key are both set — which wins?
Yours. A personal key always overrides the company key for your own activity. Teammates without a personal key keep using the company key, and anyone with neither uses Finocket's included AI.
Will my provider bill match Finocket's usage page?
Not exactly. Finocket estimates cost from tokens used and public list prices in US dollars — indicative, not an invoice. Your provider's console is the source of truth for billing; use Finocket's page to see which features and users drive the usage.
Can my accountant set an AI key?
Yes, a personal one. Every member — owner, assistant, accountant — can set and remove their own personal key for their own activity. Only the owner can set the company-wide key that covers everyone else.
Can the AI see other businesses' data?
No. Every ability the assistant has runs under the same row-level security as your login — it can only read your workspace's clients, payments, expenses and deals. There is no path to another tenant's books, and your questions aren't shared across workspaces.
Will the AI add entries to my books by mistake?
No. Writes always go through a confirmation card — the assistant proposes the entry with every field visible, and nothing is saved until you tap confirm. If you decline or ignore the card, your books are untouched. All its other abilities are read-only.
How many messages do I get per day?
50 messages per person per day on Finocket's included AI, resetting daily. That's a fair-use cap, not a paywall. If you need more, set a personal or company AI key under Profile → AI provider keys and usage runs on your own provider account.
Can I ask questions in Hindi or another Indian language?
You can type naturally, and visit search specifically matches Hindi, Tamil, Telugu and Kannada words in your data. The assistant handles plain, mixed-language phrasing well — ask the way you'd ask a colleague and it will work with your books.
What does using the assistant cost?
On the included AI, nothing — usage sits within the daily cap. Finocket shows an estimated cost per month under Profile → Usage & activity for transparency; it's an estimate from public list prices, not a bill. On your own key, your provider bills you.
Is there an app my accountant can also log in to?
Yes. Invite your CA from Profile → Team with the Accountant role; they sign in with their own email and see your books read-only — every report, invoice and ledger, with no ability to edit. If they serve several clients on Finocket, they get a portfolio dashboard.
Can my assistant see my profit and bank details?
An assistant can open the same enabled modules you can, including reports, because they work your books. If a module shouldn't be visible to staff, disable it for the workspace — module choices apply to everyone. Workspace settings, team and modules remain owner-only.
My teammate signed up but doesn't see my books — why?
The invite matches on email at login. Check they registered with exactly the address you invited; if they used another email, remove the pending invite and re-invite the correct one. The workspace attaches automatically on their next sign-in.
Can an accountant change something by mistake?
No. The accountant role is enforced read-only in the database itself, not just hidden buttons — every write from an accountant session is refused. They can view and download anything, and you can verify all activity in the team activity log.
How many people can I invite, and what does it cost?
Invite the people you need — during early access, team features are free to use; founder pricing will be announced before billing switches on. For larger teams or a CA practice managing many clients, contact sales via the pricing page.
How do I file GSTR-1 step by step?
Compute it from your books in Finocket (GST → Returns → pick month → download the export), then upload in the GST portal's offline tool, verify the summary and file with OTP or DSC. Your invoices are the source, so keep them recorded through the month and filing becomes a 10-minute job.
What's the difference between GSTR-1 and GSTR-3B?
GSTR-1 is the detailed invoice-wise return of your outward supplies (what you sold, to whom). GSTR-3B is the monthly summary where you declare totals and actually pay tax after ITC. Finocket computes both from the same books so they can't drift apart.
Can I file GSTR-1 myself without a CA?
Yes. If your invoices are recorded, Finocket produces the portal-ready export and the 3B summary — many small businesses self-file monthly and involve their CA for the annual return. The Hand-to-CA ZIP keeps your CA in the loop either way.
Where do I see my GST due dates?
The due-date calendar on GST → Returns lists what's due for each period, so GSTR-1 and 3B never sneak up on you.
What is the P&L statement format for a small business in India?
Income at the top, expenses grouped below, net profit at the bottom — with gross profit shown separately when you track stock (sales − cost of goods sold). Finocket produces exactly this from your recorded invoices and expenses, for any month, quarter or financial year.
From: Financial statements — trial balance, P&L, balance sheet & cash flow
Do I need double-entry knowledge to get these statements?
No. You record invoices, payments and expenses in plain language; Finocket does the double-entry posting underneath and the statements assemble themselves.
From: Financial statements — trial balance, P&L, balance sheet & cash flow
How do I check my books are consistent?
Open the trial balance: if it shows the Balanced badge (debits = credits), your postings are internally consistent. Drill into any ledger to see the entries behind a number.
From: Financial statements — trial balance, P&L, balance sheet & cash flow
Can I get a monthly P&L automatically?
Yes — the P&L recomputes live from your books; open it with the month preset any time. No period-end "generate" step is needed.
From: Financial statements — trial balance, P&L, balance sheet & cash flow
Does the report builder cost extra?
No. It's free for every user, with no plan or tier gate — that's deliberate. Most accounting suites paywall custom reports behind higher tiers; Finocket ships the builder un-gated.
Which datasets can I report on?
Five: invoices, expenses, payments, clients and items sold. Pick one, choose columns, add filters, group, sort and total.
Do my custom fields show up?
Yes — any custom field you've defined for invoices, expenses, payments or clients appears as a column and a filter automatically, by its api name.
Can my team run my saved reports?
Saved reports are company assets in the reports library. A teammate can run one as long as they can read that dataset's area; if their access to, say, invoices was removed, an invoices report stays hidden from them.
Can I claim the IGST I paid at customs on imports?
Yes. IGST paid at the time of import is input tax credit, evidenced by the bill of entry, and is reported in GSTR-3B table 4(A)(1) 'Import of goods'. Finocket's bill-of-entry register captures each bill and adds its eligible IGST to that line for the period.
Where does import IGST go in GSTR-3B?
On the ITC side — table 4(A)(1) 'Import of goods'. It is separate from inward supplies and reverse charge, so it is never double-counted. Finocket puts the period's eligible import IGST on its own 4(A)(1) line and folds it into your total IGST ITC.
What if the import ITC is blocked?
Turn off 'Eligible for input tax credit' on that bill of entry. It stays in your register for reference, but its IGST is not added to your claim.
What is an Input Service Distributor (ISD)?
An ISD is an office of a business that receives invoices for common input services used across its GSTINs/branches and distributes that GST credit to them. Since April 2025 it is mandatory to distribute common input-service credit through an ISD registration for multi-GSTIN businesses. Finocket records the common credit and splits it exactly across your branches.
How is ISD credit distributed across branches?
Pro-rata by the recipients' turnover in the relevant period (or a manual split you set). Finocket computes each branch's ratio from its turnover, then apportions each tax head so the shares add back to the total to the paise — the last paisa goes to the largest-ratio branch.
Does distributing credit unbalance my books?
No. Distribution posts a balanced journal that moves the credit out of your GST-Input pool into an ISD ITC Distributed ledger — debits equal credits, so the trial balance still foots to zero. The register keeps the per-branch, per-head detail for your CA.
Can I distribute the same allocation twice?
No — a distribution posts once. Once an allocation is distributed, pressing Distribute again does nothing, so the credit is never moved twice.
What is a DRC-01B and a DRC-01C?
DRC-01B (Rule 88C) is the department's intimation when the tax you declared in GSTR-1 exceeds what you paid in GSTR-3B. DRC-01C (Rule 88D) is raised when the input tax credit you claimed in GSTR-3B exceeds what GSTR-2B makes available. Finocket runs both checks on your own figures so you can fix the gap before the notice arrives.
Where do the DRC numbers come from?
From the same GSTR-1, GSTR-3B and GSTR-2B figures Finocket already builds for the month — nothing is invented. If a month's books tie, the check is all-clear; a real gap shows the exact per-head difference.
Does the DRC self-check file anything?
No. It is a read-only self-check on your own data, not a return filed with the GST portal. Verify with your CA and respond to any actual DRC intimation on the portal.
Can I see GSTR-1 and GSTR-3B across all my GSTINs together?
Yes. The Consolidated GST screen shows one GSTR-1 and GSTR-3B summary across your GSTINs, each as its own column, with a consolidated total that is always the exact sum of the columns shown. A team member only sees the GSTINs they can access.
How do I claim the 1% TCS that marketplaces collect on my sales?
The TCS the marketplace deposits shows against your GSTIN on the GST portal (TDS/TCS credit received). Accept it there and it credits your cash ledger, usable against your GST liability. Finocket's reconciliation confirms the marketplace's TCS base matches your books first, so you claim the full amount.
What is GSTR-8 reconciliation for online sellers?
Matching your recorded marketplace sales against what each marketplace reported in its GSTR-8 (via its settlement data) for the same month. Finocket does the diff per marketplace and flags material mismatches before you file GSTR-1.
Why is my Flipkart payment less than my sales?
Settlements are net of commission, shipping fees, and TCS. The settlement card shows the full breakdown — gross, TCS, commission, fees, net payout — so the gap is explained line by line, and your books record sales at gross, not at payout.
Should I book the settlement amount as my sales?
No — that's the most common seller accounting mistake. Sales are the gross order value (that's what GST is on); commissions and fees are expenses. Finocket's marketplace ingest keeps them separate automatically.
Is the ₹5 crore e-invoice limit mandatory for me?
If your aggregate turnover crossed ₹5 crore in any FY since 2017-18, yes — your B2B invoices need IRNs. Under the threshold, no. The limit has been lowered repeatedly, so re-check the current notification each year or ask your CA.
How do I generate an IRN and the e-invoice QR code?
Download the IRN payload JSON from the invoice in Finocket, upload it on the IRP portal (or through your GSP), and the portal returns the IRN plus the signed QR code. The QR comes from the government's signature, not from the billing app.
What is the e-way bill limit state-wise?
₹50,000 per consignment for inter-state movement everywhere. For movement within a state, several states set their own limits (some higher for specified goods, some lower) — check your state's e-way bill notification before dispatching.
Does Finocket file the e-invoice for me automatically?
Not yet — it prepares the exact JSON the portal accepts, and you upload it. That keeps you in control of registration; direct GSP submission is on the roadmap.
Can Finocket file my GSTR-1 and GSTR-3B directly to GSTN?
Not yet. The filing interface and a secure credential vault are built, but no GSP (GST Suvidha Provider) vendor is connected, so direct submission is not live. Finocket generates portal-ready files you upload yourself in the meantime.
Why do I need a GSP for direct filing?
GSTN does not open its returns API to businesses directly — automated filing must flow through a government-appointed GSP. Picking one is a commercial decision, so Finocket ships the vendor-neutral interface + vault now and lets you connect the vendor you choose later, with no product update.
Are my GSP credentials safe if I connect them?
Yes. Credentials are encrypted with AES-256-GCM before they ever reach the database, are bound to your company so a copied row can't be decrypted elsewhere, are never shown again after saving, and only the company owner can manage them.
What can I do until direct filing is live?
Generate portal-ready GSTR-1 files, the GSTR-3B summary and the GSTR-2B reconciliation from GST → Returns and upload them on the portal, and run the DRC-01B/01C self-check before you file.
How do I reconcile GSTR-2B with my purchase register?
Download the month's 2B JSON from the GST portal, upload it in Finocket's GSTR-2B recon, and read the four buckets: matched, tax mismatch, missing in books, missing in 2B. Your recorded expenses are the purchase register — no separate spreadsheet needed.
Can I claim ITC for an invoice not showing in GSTR-2B?
As a rule, no — ITC is restricted to what appears in 2B. Record the purchase, but hold the claim and chase the supplier to file; the credit becomes claimable in the month it shows up.
What's the difference between GSTR-2A and GSTR-2B?
2A is a dynamic statement that keeps changing as suppliers file late; 2B is a static monthly snapshot — cut off on the 14th — that ITC claims are measured against. Reconcile against 2B.
Why is a supplier's invoice missing from my 2B?
Usually they filed late, filed under the wrong GSTIN, or haven't filed at all. It will appear in a later month's 2B once they file — until then the credit waits.
How do I reconcile Amazon settlement reports with my books?
Connect Amazon and Finocket ingests settlement reports automatically. The Settlements tab shows gross, TCS, commission and net payout per settlement, and GSTR-8 reconciliation diffs Amazon's collected-TCS view against your own outward supplies so you spot gaps before filing.
Should I book the settlement amount or the full sale as revenue?
Book the full sale value as revenue and the marketplace fees, commission and TCS as separate line items — that is what your GSTR-1 needs. Booking only the net payout understates sales and breaks GST reconciliation. Finocket's convert-to-invoice does this correctly for you.
How do I claim the 1% TCS Amazon collects?
Amazon deposits TCS against your GSTIN and reports it in GSTR-8. It appears in your GST cash ledger after you accept it on the GST portal. Finocket's GSTR-8 reconciliation shows exactly how much TCS each marketplace collected per period.
Why is my Amazon payout less than my sales?
Amazon deducts referral commission, fulfilment and shipping fees, and 1% TCS before paying out. The Settlements tab breaks each payout into gross, fees and TCS so you can see where every rupee went.
Is it safe to give Finocket my Amazon tokens?
Yes. Tokens are encrypted with AES-256-GCM before storage, bound to your workspace, and never shown again. Finocket only requests Reports API access — it cannot change your listings, prices or orders. Disconnect any time to remove the connection and cached data.
Why is my Flipkart payment less than my sales?
Flipkart deducts commission, collection and shipping fees, and 1% TCS before settling. Book the full sale as revenue and the deductions separately — Finocket's Settlements tab shows gross versus net per settlement so the difference is never a mystery.
From: Flipkart, Meesho & quick-commerce (Blinkit, Zepto, Instamart, JioMart)
Is GST registration mandatory for selling on Meesho?
Yes for taxable goods: Section 24(ix) of the CGST Act makes GST registration compulsory for anyone selling through an e-commerce operator that collects TCS, regardless of turnover. Meesho also has a limited GST-exempt route for certain categories — check your category before relying on it.
From: Flipkart, Meesho & quick-commerce (Blinkit, Zepto, Instamart, JioMart)
How do I claim the TCS that marketplaces collect?
Each marketplace files GSTR-8 against your GSTIN. Accept the credit on the GST portal and it lands in your cash ledger. Import your TCS/settlement reports into Finocket and run GSTR-8 reconciliation to verify every platform's figure against your books.
From: Flipkart, Meesho & quick-commerce (Blinkit, Zepto, Instamart, JioMart)
How do I keep books as a Blinkit or Zepto seller?
Download your monthly orders and settlement exports from the seller panel and drop them into Finocket's Import CSV screen for that platform. Finocket detects the report type, ingests it, and includes it in your marketplace totals and GSTR-8 reconciliation.
From: Flipkart, Meesho & quick-commerce (Blinkit, Zepto, Instamart, JioMart)
Can I re-upload a CSV without duplicating orders?
Yes. Rows are matched on the platform's own order or sub-order number, so re-uploading the same file, or overlapping exports, updates existing rows instead of creating duplicates.
From: Flipkart, Meesho & quick-commerce (Blinkit, Zepto, Instamart, JioMart)
How do I send my accounts data to my CA?
Two ways: invite them read-only (they log in and see everything live) or send the Hand-to-CA ZIP — one archive with invoice PDFs, statements, Day Book, GST returns and Tally XML for the period. Most businesses do both: live access monthly, the ZIP at year-end.
What reports does my CA need for ITR filing?
Typically the P&L and balance sheet, trial balance, bank details, the TDS summary (to match Form 26AS), and GST returns for turnover reconciliation. All of these are in Finocket's Reports and the Hand-to-CA bundle.
Is there an app my accountant can also log in to?
Yes — Finocket's Accountant/CA role gives your accountant their own login with read-only access to your workspace, and a portfolio dashboard if they serve multiple Finocket clients.
Can my CA accidentally change my entries?
No. The CA role is read-only end to end — write buttons are hidden or disabled, and the database enforces the same restriction server-side.
Can one CA handle several businesses on Finocket?
Yes — each client invite adds a card to their portfolio dashboard, with outstanding, GST due dates and reconciliation status per client, and one-tap switching between workspaces.
How do I export data to Tally from Finocket?
Reports → Hand to your CA → pick the period → Download Tally XML. One file carries your ledgers, parties and every voucher for the range, ready for Tally Prime's Import Data.
How does Tally XML import actually work?
Tally reads the XML in two passes: masters first (creating any ledgers and parties that don't exist), then vouchers (posting each transaction against those ledgers). Because Finocket bundles both, the import runs clean without pre-creating anything.
Will my CA need to create ledgers manually?
No — the masters half of the file creates them on import. That's the difference from CSV hand-offs, which stop on every unknown ledger.
Can I keep using Tally for final accounts?
Yes — record daily work in Finocket, export monthly, and your CA finalises in Tally. Both stay in sync through the XML with no migration project.
Use-case playbooks
Which app reminds clients about pending invoices automatically?
Finocket runs a reminder sequence around each invoice's due date on offsets you set, with escalating tone, and stops the moment the invoice is paid. You can also fire a one-tap WhatsApp reminder from the Outstanding screen anytime.
Can I charge interest or a late fee on overdue invoices in India?
Yes, if your terms say so. In Finocket you can add a monthly percentage (non-compounding) or a one-time flat fee after a grace period, shown as an honest line item. The Outstanding screen separately shows advisory interest accruing so you can decide what to actually bill.
Will reminders keep going after the client pays?
No. Payment cancels all remaining reminders for that invoice automatically — no awkward "please ignore if paid" emails.
How do I remind a client on WhatsApp without typing the message?
Open Outstanding, long-press the invoice and choose Remind via WhatsApp — the message opens pre-filled with the amount, reference and portal link.
Developers & API
Is the API key shown again after I create it?
No. The key is displayed exactly once, at creation, and only a masked prefix is kept for display. Copy it into your secret manager immediately. If you lose it, create a new key with the same scopes and revoke the old one.
What's the difference between live and test keys?
Test-mode keys let you build and verify your integration without touching production behaviour; live keys operate on your real books. Both respect the same scopes and row-level security. Start in test mode, switch the key when your integration is ready.
How do I know a webhook really came from Finocket?
Every delivery carries X-Demystify-Signature. Recompute the HMAC-SHA256 of timestamp.rawBody with your endpoint's secret and compare it to the v1 value using a constant-time comparison. Also reject timestamps older than a few minutes to stop replays.
Can an AI assistant use my books through this API?
Yes. The same API is exposed as an MCP server at /api/mcp — point Claude or any MCP-capable agent at it with your API key as the bearer token. Each tool is enforced by the key's scopes and your workspace's row-level security.
Can my API key read another company's data?
No. Every request is bound to your workspace by row-level security, and within it to one company — the pinned one, your default, or the X-Company-Id you send. A company the key can't reach is refused.